Hey skaters! At Bones & Globe Shop, we want you to be stoked about your gear. If something’s not right with your order, we’ve got your back with our simple returns and exchanges policy. Read on to learn how to send stuff back or swap it out.

Our Return Policy

You can return most unused items in their original condition within 15 days of delivery for a refund or exchange. Here’s what you need to know:

⚠️ Non-Returnable Items

Some gear can’t be returned for safety and hygiene reasons:

  • Kneepads (once removed from original packaging)
  • Skate Tools (due to potential wear from use)
  • Any items that show signs of use or damage not from shipping

How to Return or Exchange

Follow these steps to initiate your return or exchange:

Step 1: Contact Us

Email our crew at [email protected] within 15 days of receiving your order. Use the template below to make it easy:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hey Bones & Globe Crew,

I’d like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return: [Product Name(s)]
Reason: [Brief explanation – wrong size, defective, etc.]

My shipping address is:
[Your Full Name]
[Your Address]
[City, State/Province, ZIP/Postal Code]
[Country]

Let me know next steps!
– [Your Name]

Step 2: Wait for Instructions

We’ll email you within 48 hours (faster than a kickflip!) with:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 3: Pack It Up

Send the item back in its original packaging with all tags and accessories. Include a copy of your order confirmation or packing slip.

Step 4: Ship It Back

You’re responsible for return shipping unless the item is defective or we made a mistake. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after we get your return
  • Method: Refunds go back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees aren’t refundable unless the return is our fault

Exchanges

Want to swap for a different size or color? The process is the same as returns. Just specify in your email that you want an exchange and what you’d like instead.

Note: If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Damaged or Wrong Items?

If your gear arrives damaged or incorrect, email us immediately at [email protected] with photos of the issue. We’ll send replacements faster than you can say “board slide.”

International Returns

Since we ship globally (except Asia and some remote areas), international returns follow the same process but may take longer for shipping. Return shipping costs are the customer’s responsibility.

Still Got Questions?

Hit us up at [email protected]. We’re happy to help and will respond quicker than a fresh set of bearings!

Now get back to shredding – we’ll handle the rest.