Hey riders! We’ve put together this FAQ to answer all your questions about shopping at Bones & Globe Shop. Whether you’re looking for info on shipping, returns, or our products, we’ve got you covered. If you don’t find what you need here, don’t hesitate to email our crew.
About Our Shop
What kind of products do you sell?
We specialize in premium skate gear including:
- Complete Skateboards (ready to ride out of the box)
- Longboards for smooth cruising
- High-quality Skate Decks
- Durable Wheels for all riding styles
- Essential Skate Tools
- Protective gear like Kneepads
Where is Bones & Globe Shop located?
We’re based in Virginia Beach, US (1232 Tenmile, Virginia Beach, US 23452) but we ship worldwide (except some remote areas in Asia and other locations).
Shipping & Delivery
What shipping options do you offer?
We’ve got two options to get your gear rolling:
- Standard Shipping ($12.95 flat rate): 10-15 days via DHL/FedEx with full tracking
- Free Shipping (orders over $50): 15-25 days via EMS with tracking
How long will my order take to arrive?
Delivery times vary by location:
- North America: 7-12 days (standard shipping)
- Europe: 10-15 business days
- Australia/NZ: 12-18 days
- Asia: Varies by country (email us for specifics)
Note: Remote areas may have extended delivery times. If you’re unsure, contact us before ordering.
Can I track my order?
Absolutely! We’ll send you a tracking email as soon as your gear hits the road. You can follow your package every step of the way like a pro skater watches competition footage.
Payments & Orders
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order?
If we haven’t processed your order yet (within 1-2 business days), we might be able to help. Email us immediately at [email protected] with your order number. Once shipped, we can’t make changes – but you can return items (see our return policy below).
Returns & Exchanges
What’s your return policy?
Not feeling your new setup? We get it – every skater has their preferences. You’ve got 15 days from delivery to initiate a return, as long as the gear is in original condition (unused, with all packaging). Email us at [email protected] to start the process.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the item arrived damaged or there was an error on our part. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive and inspect your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method.
Product Questions
How do I choose the right skateboard?
It depends on your riding style! Complete skateboards are great for beginners or those who want a ready-to-ride setup. If you’re building a custom board, consider:
- Deck width (match to your shoe size)
- Wheel hardness (softer for cruising, harder for tricks)
- Truck width (should match your deck width)
Do your kneepads run true to size?
Our kneepads generally fit true to size based on standard sizing charts. Check the product description for specific measurements. If you’re between sizes or unsure, size up for comfort and adjustability.
What makes your wheels special?
Our wheels are selected for quality and performance. We offer different durometers (hardness levels) for various styles:
- 78A-87A: Soft, great for cruising and rough surfaces
- 88A-95A: Medium, good all-around performance
- 96A+: Hard, ideal for technical street skating
Still Have Questions?
No worries! Our crew is always ready to help fellow skaters. Shoot us an email at [email protected] and we’ll get back to you faster than a kickflip.
Remember: Concrete waits for no one. Get your gear, hit the streets, and shred on!